Refund policy

Refund & Return Policy

At Home Gerden, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

Be requested within 30 days of delivery.
Be unused and in the same condition in which you received it.
Include its original packaging when applicable.
Include proof of purchase or your order information.

Certain products may have specific return conditions depending on their nature. If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

How to Request a Return

To request a return, please contact us at:

homegerdeninfo@gmail.com

Please include your order number, the item you would like to return, and the reason for the return.

Do not send an item back before your return request has been approved. Once your return is approved, we will provide you with the applicable return instructions and the address where the item should be sent.

Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at homegerdeninfo@gmail.com.

Please include your order number and clear photos or other information showing the issue. We will review the situation and work with you to determine the appropriate solution.

Return Shipping

Return shipping costs may depend on the reason for the return.

If an item is defective, damaged during delivery, or was sent incorrectly, Home Gerden will work with you to determine the appropriate return or replacement solution.

For returns requested for reasons such as changing your mind, ordering the wrong item, or no longer wanting the product, the customer may be responsible for return shipping costs.

We will provide specific return instructions after reviewing your request.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for Home Gerden to process an approved refund. Your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund after the applicable processing period, please contact us at homegerdeninfo@gmail.com.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product or variation, you may request a return for the original item and, once the return has been approved, place a new order for the desired item.

Non-Returnable Items

Some products may not be eligible for return because of their nature, condition, or applicable restrictions.

If you are unsure whether a particular product is eligible for return, please contact us before making your purchase or requesting a return.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at homegerdeninfo@gmail.com.

Because orders may begin processing shortly after they are placed, we cannot guarantee that every cancellation request can be accommodated.

If an order has already been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return in accordance with this policy.

Contact Us

For questions regarding returns, refunds, damaged items, or cancellations, contact us at: