Frequently Asked Questions
Frequently Asked Questions
How can I track my order?
When tracking is available, we’ll send tracking information to the email address provided with your order after it ships. You can also visit our Track Order page.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We’ll do our best to help before the order enters fulfillment. Once fulfillment has started, changes or cancellations may no longer be possible.
How long does shipping take?
Orders are generally processed within 1–3 business days. Estimated delivery is typically 7–20 business days depending on the destination, product availability, and carrier.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. We’ll review the issue and help with the appropriate resolution.
What is your return policy?
Eligible items may generally be returned within 30 days of delivery, subject to our Return & Refund Policy. Please review that policy for the full terms.
Do product colors and measurements vary?
Product specifications are based on the information available for each item. Screen settings and manufacturing variations can cause minor differences.
Need more help?
Contact Home Gerden at homegerdeninfo@gmail.com and include your order number when applicable.