Frequently Asked Questions
What is your return policy?
Eligible items can generally be returned within 30 days of delivery. Please see our Return & Refund Policy for the full terms.
What payment methods do you accept?
Available payment methods are shown securely at checkout and may vary by location.
Can I modify or cancel my order?
Contact us as soon as possible with your order number. We’ll do our best to help before the order enters fulfillment.
How long does shipping take?
Orders are generally processed within 1–3 business days. Estimated delivery is typically 7–20 business days depending on the destination, product availability, and carrier.
Will I receive tracking?
When tracking is available, we’ll send tracking information to the email address provided with your order after it ships.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging so we can review the issue and help with the appropriate resolution.
Can product colors or measurements vary?
Product specifications are based on the information available for each item. Screen settings and manufacturing variations can cause minor differences.
Need more help?
Contact Home Gerden and include your order number when applicable. We’re happy to help.